How long does nordstrom take to refund credit

She checked and found that the item was now out of stock. So I placed an order for something similar. The order arrived yesterday - correct packing slip, wrong item shipped. And now that item is also out of stock. I had to package it up and make a trip to the post office to return it.

I used to be able to return items purchased online to the Nordstrom Rack which is close to my home. That also is no longer the case. Nordstrom no longer seems to be interested in the customer. July Banned. Returned from a holiday and tried to place an Anniversary sale purchase. It kept canceling. Called and no replies. Continued calling and referred to Financial Services number which required a call back. All returns were new, never used, all tags attached resealable and returns were made at store so no shipping costs.

No warnings, I did not even get the certified letter they say they send. It is really sad they could not warn before banning. Many want to believe those banned abused the return policy. Returning resealable goods is not abuse. Beware this can easily happen to you. No funny business or Fraud. All items perfect. Be careful. I did many times to make sure my shoe returns were okay.

I bought a item 3 weeks ago for full price that is now on sale for cheaper. It's hard to believe that Nordstrom's online shopping experience is so horrible.

They make cheap retailers from China like Aliexpress look like a dream. In the past 4 months, I placed 2 large orders - one in March and one in May. For each order, only ONE item actually shipped. I cancelled the rest of my first order after waiting for 2 months, as the customer service rep said that the other items were backordered and he could not tell me when they would ship.

I would be fine with this if the products were listed as backordered when I placed the order, but they were not. For my second order, I have been waiting 2 months still.

I am going to cancel the items because they are a joke. I don't know any other retailer that makes their customers wait indefinitely for their items, without telling them off the bat.

Nordstrom Rack online website does not work all that well. In my check-out process before I could even enter my note info on the last page, the order submitted. Then when I received the confirmation email, none of the links worked and took me only to blank pages! There was no way to add the note now so I had to call customer service. They cancelled my order for me and failed to tell me it takes business days to go back on my card but only after telling me that even though the order was just placed, she could not add my note to my order!

Dumb, dumb, dumb! I spend a lot of money in that store and their customer service online shopping is going downhill. Dallas Galleria Customer service contact info needed.

I had a terrible experience today. A Nordstrom store manager had an opportunity to turn a frown into a smile but chose not to.

I was informed I had an invalid or inactive gift card although your sales associate opened the card. After he tried 3 times and had the same conclusion I paid with my debit card and left the store confused and frustrated because I received the card as a gift.

On the way home I verified the card was valid and then phone customer svc. Lisa with cust svc agreed the card was valid and instructed me to return to the store even after driving 10 miles from the store.

I returned, shared the concern with Erich. When compensation questioned regarding inconvenience and travel he offered me a cup a coffee. I informed him of my dissatisfaction.

He stated he had to activate the card and stuck with the lie. He provided a Father's Day meal that I had already earned. Disgusted and devastated.

I previously worked for Nordstrom Rack and I am extremely familiar with processing a gift card. The sales associate made an honest mistake and this should have been a teachable moment. Instead I was further insulted and humiliated.

Such questions should not be asked. What if I had stated a shopping spree or even a more absurd response, terminate the sales associate. I only wanted to be treated fairly with dignity and respect. I should be valued as a customer. Offering coffee to a premenopausal female is an added insult Sensitivity training is definitely needed because my conversation with Erich occurred with two sales associates witnessing the entire conversation. Erich stated Lisa in customer svc instructed me incorrectly because the matter could have been resolved over the phone.

I purchased several items this year. I love the online store service from ordering until receiving the item. The store employees always welcoming you and do their best to answer your questions.

Nordstrom used to be great to work with as far as ordering items online, but something has happened recently to their company. Many of the items they send look as though they have already been worn or used in some capacity. And then, when you request an exchange or return, it becomes a lengthy process. I received a worn pair of shoes from them, exchanged them for another, which was also damaged.

I returned both but they claim they only received one pair. Shameful business practice. I suggest not to order anything from them. I will never do so myself again. Buy from companies like Zappos who honor their customers and will credit your account as soon as you ship an item back.

Nordstrom's website is broken and tells me my order has arrived at the store for pickup when it's not. So the Mother's Day's surprise is completely ruined. Called customer service. They didn't care. After some persistent pestering, they eventually offered faster shipping to the door. If this is how you treat your customer, Nordstrom, I will never spend another dime on your platform and will urge my friends to do the same.

Good luck earning some of your most loyal customers back. The Nordstrom shopping and customer service experience is the worst I have ever encountered. I simply ordered a dress over the phone and paid extra for overnight shipping. The order was placed no problem. I later got an email saying "We had to cancel your order due to complications with processing. We're sorry for any inconvenience this may have caused.

After speaking with the customer service representative and their manager, I STILL have not been told why the order was cancelled. I am just told someone in the finance department will contact me. I have checked with my bank and there is no financial issue on my end.

I am now waiting for a mystery call from the finance department. I have been told it could take 48 hours for them to contact me.

Nordstrom has a major internal process issue here that has done nothing but cause me frustration. This is not worth the hassle and I am going to shop elsewhere for a dress. Nordstrom worked with me management and corporate to resolve these matters. They were very pleasant,courteous and professional which I'm thankful for because I been shopping with Nordstrom for almost 20 years. I've never had a problem. It takes a fairly long time compared to other online retailers, like Nordstrom or BR.

Just do it within 30 days. Thanks, all. I'll just wait then, I need to keep revolving balances on my CCs low for a while, hence the rush. Please enable Javascript in your browser to get the full YLF experience. Blog Forum Finds. Log In. Category Urgent. Outfits Ensembles Trends Advice. Keep in mind Nordstrom notes that it will treat each return on a case by case basis, but for the most part you have as many days as you need to return items at Nordstrom.

If you lost your receipt, don't worry you can still return without one. While your receipt or order number helps locate the purchase information faster, not having it isn't the worst case. While it's usually quicker if you do have your receipt with you, they are pretty great if you've lost it as well.

If you're returning an item with no receipt, Nordstrom will look up the purchase in their system but may ask for more information to look up your purchase. If there is no record of the sale and Nordstrom chooses to allow the return, they'll need your ID to process the return and the return will be in the form of a gift card. It's a pretty convenient option to be able to return Nordstrom items to Nordstrom Rack and vice versa. Just another example of how Nordstrom's policy stands out from the pack.

Just make sure you don't forget that receipt when returning makeup at Nordstrom, it'll make the whole process a whole lot easier and faster. To get a refund in cash, bring your ID with your returned item and as long as you paid cash on your purchase, they'll be able to process your return.

Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned. You can either return the item back in the mail with the enclosed return label that comes with your order or you can take it to the Nordstrom you grabbed the item from or another Nordstrom or Nordstrom Rack for that matter if you have one close-by.

Print a return label here and have your return shipped for free. Yes Nordstrom accepts returns without the price tag. If you're looking to return an items without the price tag just bring it to your nearest Nordstrom or Nordstrom Rack.